Title: Clerical Support

Major Objectives: To provide assistance to the professional staff so that the management of the program will run smoothly, and to provide timely communication and assistance to the agency's supporters

Major Responsibilities:

1. Greet guests and donors
2. Answer the telephone, record and distribute messages
3. Receive d donations and complete donation slips
4. Generate "thank you" letters for donations, using MS Word computer program
5. Make copies, send faxes, and do filing, as needed

Qualifications:

1. Pleasant personality and telephone voice
2. Effective communication skills
3. Ability to manage time, paperwork, and people effectively
4. Respect for the diversity of Mary's House population
5. Ability to appreciate points of view of personal in order to build a collaborative volunteer partnership
6. Ability to work independently
7. Willingness to follow directions and policies of Mary's House
8. Willingness to attend volunteer training and meetings
9. Eighteen (18) years of age or older
10. Minimum of High School Diploma or G.E.D.

Training or Preparation: Orientation for new volunteers, initial training for office
Procedures

Time: 9:00AM to 1:00PM one day a week or 1:00PM to 5:00PM one day a week

Length of Commitment: Minimum of 1 year

On-The-Job Supervision: Staff person on duty